Mama Koala Return Policy

Rest assured that we have your back – returns are quick and easy.

We are confident that you’ll love your Mama Koala products! If for some reason you don’t, simply let our team know within our 90 day satisfaction guarantee from the date of purchase to initiate a return.

Don’t hesitate to give us a call or email us, we make it super easy for you. We will even send you a return shipping label to make it extra convenient!


Friendly Reminder:

  • All the original Mama Koala tags MUST be still attached.
  • All products MUST be clean and in GOOD condition.


We reserve the right to refuse a refund if we feel our product has been clearly abused, altered, misused, damaged, repaired, stained, or excessively soiled.


In line with our social mission, whenever possible we will seek to donate our returned products to local charities that serve children. By donating as many returns as we can, your purchase can help a baby sleep better and have a stronger tomorrow!


Why does Mama Koala donate returns?

As a company, we promote environmental protections and are committed to using our business as a force for good. Instead of putting all of our returns in landfills, we will take those returned cloth diapers and help those who need it the most.


How do I ship my return?

  1. Print your return label
  2. Pack up your items
  3. Drop off your return at any USPS facility, with your postal carrier, or schedule a free pickup at during the business hours of USPS.


When will I get my refund?

Once your return has been processed, we will send you a return notification email. Please be aware, processing time also depends on the shipping time by USPS, please give us 5-7 days to receive your return. Please allow 5-7 business days for refunds to be processed to your original form of payment.