Mama Koala maintains the highest quality standards for our products, we stand behind our products 100%. We will cover all manufacturing defects on our products that were purchased directly from our Mama Koala Amazon Store, or a authorized Mama Koala retailer for one year from the date of purchase. Our warranty is only extended to the original purchaser of the product and does not transfer to subsequent owners.
ITEMS COVERED BY WARRANTY
Elastics*, Snaps**, Sewn Seams, Pilling, and TPU (waterproofing)
Please note: Elastics* stretching over time is an inevitability. Factors such as hard water, constant stripping, use of fabric softeners, bleach, vinegar or scented detergents, extreme high temperatures, and smaller than recommended stashes (which can lead to overuse), can affect the life of the elastics and are out of our control. Snaps** cracked, popped off, loose, tight, or just not working.
Retailer Exclusives: Retailer exclusives are covered under the same conditions as regular in-stock items, but we ask that you first contact the retailer directly for your replacement. If the retailer does not have the same print in stock, simply contact us for refund.
Our warranty DOES NOT cover leaking due to an improper fit, repelling, staining, diaper odor, normal wear & tear, natural fiber wear holes, snags, or diaper rash. If your child has a diaper rash, seek medical advice. It does not cover issues related to washing machine or dryer defects, improper product care, or improper usage.
1. Due to the particularity of the embroidery process, the embroidery part of the diaper is not resistant to friction.
2. Please avoid washing along with the products with the hook-and-loop fastener.
3. The broke for the thread in the embroidery part is not in the scope of the warranty.
A NOTE ABOUT DETERGENT CHOICE
We recommend using detergents that are free of optical brighteners, perfumes, fabric softeners, and dyes. Many detergents may leave certain chemical residues on fabric. Some babies may have adverse reactions to this residue. If your child has a diaper rash, seek medical advice. Parents should ensure that the detergent of their choice is safe for their child.
For repairs of products outside our warranty, there are many resources that can be found through online forums who will do repairs for a small fee.
Please join our Facebook Group for advise.
If your diapers are no longer covered under warranty, are used and can no longer be returned to Mama Koala, please consider the fact that Mama Koala diapers have a great resale value! There are many people looking for gently used diapers.
You can try reselling them in our official Facebook Buy/Sell/Trade page.
SUBMIT A WARRANTY CLAIM
If the item falls under our warranty, please email us or give us a call with the following information and we will get back to you with the next steps.
l What issue are you having with the product?
l When did you purchase the product and from where?
l Attach Amazon order number or copy of receipt from authorized retailer.
l Attach photos to show the warranty issue.