Please read these terms and conditions carefully, as they set out our and your legal rights and obligations in relation to the products that we sell.
- Third-Party Marketplace Policy
- Trademarks and Ownership of rights
- Product Images
- Private Labeling
- Minimum Quantities
- Shipping and tax
- Shipping Errors/Damaged Goods
- Payment Terms
- Comments, feedback
Placing an order with Mama Koala Cloth Diaper confirms your acceptance of these terms and conditions and your agreement to be bound by them. We do not accept any change or cancellation after the order being placed and received.
If you do not accept these terms and conditions, please contact us first before you place the order. In the event of a violation of these terms and conditions, Mama Koala reserves the right to seek all remedies available by law and in equity.
We may at any time and from time to time revise these Terms and Conditions by updating this posting. If the terms are amended they will be effective immediately and will be emailed to you.
-Third-Party Marketplace Policy
By purchasing our items wholesale, you agree to sell our products only on your website or physical location. We do not allow selling on any other platforms (e.g. on Etsy, Amazon, Facebook, etc.).
– Trademarks and Ownership of rights
The trademarks and other intellectual property rights of Mama Koala Products are owned by or licensed to us, unless authorized, the use or misuse of them is forbidden.
The photos we provide to you can only be used for promotional materials. We ask that any photos used on social media mention our brand and tag our account.
We do not offer private label products. All of the products we produced will have our logo only.
-Colors & Print
Whilst every effort has been made to ensure our products are displayed accurately on screen, some computer monitors may display colors incorrectly and the artwork may vary slightly from the colors you see on your monitor.
The print size may slightly different from the print you see on your monitor since the product will be more solid than the photo.
We offer pre-order. Pre-order is available once a month and it will starts on 1st and ends on 6th.
Generally speaking, you can expect the products around 3 months after you submit your order.
One Size Pocket Diaper with 1 3-layer One Size Microfiber Insert-$5.00
One Size Pocket Diaper with 1 3-layer One Size Microfiber Insert&Headband-$6.5
One Size Pocket Diaper with 1 4-layer One Size Bamboo Insert and 1 4-layer Newborn Bamboo Insert-$6.75
One Size Pocket Diaper with 1 4-layer One Size Bamboo Insert and 1 4-layer Newborn Bamboo Insert&Headband-$8.25
Positional Print-One Size Pocket Diaper with 1 3-layer One Size Microfiber Insert-$5.50
Positional Print-One Size Pocket Diaper with 1 3-layer One Size Microfiber Insert&Headband-$7.00
Positional Print-One Size Pocket Diaper with 1 4-layer One Size Bamboo Insert and 1 4-layer Newborn Bamboo Insert-$7.25
Positional Print-One Size Pocket Diaper with 1 4-layer One Size Bamboo Insert and 1 4-layer Newborn Bamboo Insert&Headband-$8.75
Inserts pack price
Adjustable One-Size 3-Layer Microfiber Inserts (12 Pack)-$15.5
One Size Inserts-6 One Size Bamboo Inserts and 6 Newborn Bamboo Inserts（6 Pack）-$23.5
Suggested Retailer Price
One Size Pocket Diaper -$8.49
One Size Pocket Diaper&Headband -$10.99
One Size Pocket Diapers (6 pack) -$39.99
One Size Pocket Diapers&Headband(6 pack) -$54.99
One Size Pocket Diapers With Bamboo Inserts-$10.25
One Size Pocket Diapers With Bamboo Inserts&Headband-$12.75
One Size Pocket Diapers With Bamboo Inserts (6 pack)- $45.99
One Size Pocket Diapers With Bamboo Inserts&Headband(6 pack)- $60.99
Positional Print-One Size Pocket Diapers-$8.99
Positional Print-One Size Pocket Diapers&Headband-$11.49
Positional Print-One Size Pocket Diapers (6 pack) $43.99
Positional Print-One Size Pocket Diapers&Headband(6 pack) $58.99
Positional Print-One Size Pocket Diapers With Bamboo Inserts-$10.75
Positional Print-One Size Pocket Diapers With Bamboo Inserts&Headband-$13.25
Positional Print-One Size Pocket Diapers With Bamboo Inserts (6 pack) $49.99
Positional Print-One Size Pocket Diapers With Bamboo Inserts&Headband (6 pack) $64.99
Please contact us through email to check the details of it.
Our email address is: firstname.lastname@example.org
-Shipping, Customs, Duties & Taxes
Shipping fee and tax fee will be charged according to the actual cost.
Countries/regions that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.
-Shipping Errors/Damaged Goods
You must notify us of any shipping errors/ goods damaged/ lost in transit within 3 days of receipt of shipment. A photo or video is needed to clarify for a refund.
Payment can be only made by PayPal. We do not accept other payment method.
Usually, you need to pay a 30% deposit in advance for the pre-order you participate in. Final payment should be completed before shipping.
For new retailers, if you are going to place your first order with us, please email us for more information.
Exclusive print is not necessary, this is an extra service we provide to help you to improve your competitiveness.
- The MIN for exclusive prints is 60 for each. 1)If you want 6-10 exclusive prints, you can send us 10 photos to do the mock up and select 6-10 from them as your exclusive prints every month. 2) If you want 3-6 exclusive prints, you can send us 6 photos to do the mock up and select 3-6 from them as your exclusive prints every month.
- Please follow our timeline to do the mock up, please email us the images and your requirements on 7th or 8th each month, PST. Only this period is available for it.
- Since you may get 10 mock ups, for the rest mock ups that you do not choose, we will keep for the next 3 months for you. If beyond that time, other retailers have the right to choose it. Please kindly noted.
- You have the authorization to order your previously exclusive prints repeatedly.
- Our design team only accepts change once for each mock up. Please send us all your requirements about the change that you want to make in 24 hours after you get your mock ups.
Your shop name, address and website will be added to the stockists’ list on our website.
We do regular social media shout outs and sharing to support retailers who support us. If you have any needs, please feel free to let us know.
-Comments, feedback and warranties
We’re always happy to hear from you and welcome your comments, suggestions or feedback. We will take your suggestions into serious consideration.
We have one-year warranties, start on the purchase date.
It covers all components of our products including snaps, lining, hook & loop closures, elastic and waterproofing.
Leaks, sizing/ fitting issues, repelling, staining, damage, general wear and tear are not included in the warranties.
Your retailer qualification will be invalid if you do not place any orders for 3 consecutive months without any reasonable reason.
For new retailers, we request you to place your first order as soon as you join us.
Once the order placed, we do not accept any changes or cancellations.
We have the right to cancel the cooperation relationship if you break our rules and do not want to make some adjustments.
We will contact you to pay the final payment before we are ready to ship out your products.
If we cannot receive the final payment before the scheduled delivery and we are not being informed with a reasonable reason in advance, we have the rights to deal with your products, the deposit you paid will be the penalty, it will be not refunded.