Please read these terms and conditions carefully, as they set out our and your legal rights and obligations in relation to the products that we sell.Contents
How To Place An Order
Shipping Errors/Damaged Goods
Suspension Or Cancellation Of Wholesale Account
Our products are allowed to be sold on websites, in stores, and some third-party platforms. Selling via Amazon is prohibited.
All designs and images created by Mama Koala are our copyrighted material and remain our intellectual property at all times. By becoming a wholesaler, we are granting you a license to sell Mama Koala’s products and use our promotional imagery in your own marketing. No rights to our products, designs, photographs, branding or other material will transfer during the wholesale relationship. Any attempt to use our intellectual property in a manner outside of, or inconsistent with these terms and conditions may result in suspension or cancellation of your wholesale account. Further action may also be taken for copyright or any other relevant intellectual property infringement.
The photos we provide to you may only be used for promotional materials. We ask that any photos used on social media mention our brand and tag our account in the post.
We do not offer private label. All of the products we produced will be labeled by our logo only.
-Colors & Print
Whilst every effort has been made to ensure our products are displayed accurately on screen, some computer monitors may display colors incorrectly. The artwork and print size may also vary slightly from the colors and print displayed on your monitor.
Guarding the privacy and safety of your data is very important to us. We will never transfer your information to third parties in exchange for revenue. We will be respectful of all information provided to us.
In the event a wholesale site product is listed at an incorrect price due to typographical error or system error, mamakoala.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Making exclusive print is an extra service we provide to help you to improve your competitiveness. Mama Koala company has the right to make adjustments. The final interpretation of the exclusive prints belongs to Mama Koala company.
The MOQ varies according to the different versions of the print.
The MOQ for each polyester/minky exclusive print is 60 pieces,for each embroidery exclusive print is 30 pieces.
For the same print,the total MOQ for the polyester version and minky version is 60 piece. (The MOQ for a single version is 20. )
Please email us the images and your requirements about mock up between 12:00am PDT on the 3rd and 11:59pm PDT on the 5th of each month (please include the previous exclusive prints you want to reorder as well as the one you did not choose before).
1-14 mock ups can be made for each retailer every month, we request you choose at least 60% from the final mock ups of the month.
The production period for mock ups is around 7-10 working days. You will be informed once mock ups are complete.
You can expect to receive the mock up photos around the 15th of every month.
Our design team will only accept a one time modification for each mock up. Please send all modification requests within 24 hours of receiving your mock ups.
You maintain exclusive rights to all your mock ups.
You can submit ID number for the pictures from Shutterstock. The cost for pictures will be borne by our company. Please follow our requirements below.
(1) Positional Print: You need to submit at least 2 pictures for the bum section, and one background picture.
(2) Regular Print/Upright bum Print: There is currently no limitation for the amount of the pictures for the bum section, however, we request at least 2 different kinds of elements to be included in the picture, and one extra background picture.
For the pictures designed by you or other artists, we require all retailers to submit the proof of ownership of their prints.
(1) If you designed the print yourself, you must provide the ownership document with your signature.
We will accept an email with the picture you designed attached to it. Please, specify that the picture is your design and you give authorization to Mama Koala to use it for printing, then sign your full name and date at the end.
(2) If your ownership comes transferred from other artists, you must provide the transferred form with the original artist’s signature and the exact rights you are allotted for use of this commercial license.
It must include the following information: the name of the image, which artist owns the image, whether the artist grants permission for commercial use, how many pieces is allowed to be produced, and artist’s signature and date.
(3) If you purchased the pictures from Etsy or any other websites, you must provide us with the purchasing record and a screenshot with the description of the commercial use.
(1) We reserve the right to reject any particular exclusive prints from any retailer, due to the uncertainty of their copyright validity.
(2) Any secondary creation involving obvious images or elements of film and television works, comics, and other brands will be rejected.
(3) Picture requirements: Minimum size is around 7.87inches x 7.87inches with a resolution of 300 pixels per inch, seamless mode.
2.Ideas or ‘thoughts’ of prints cannot be considered copyrighted.
3.All exclusive prints will be designed as polyester mock ups by default. If you want minky mock ups or embroidery mock ups, please send us your requirements within the regulated time.
(1) Minky option is not available for all the embroidery prints.(Considering the effect of washing, this material is not suitable for embroidery prints.)
(2 ) Due to the particularity of the embroidery process, the embroidery part of this product is not resistant to friction, please avoid washing it along with velcro products.
Considering the uniqueness of the solid color print, it will not be mocked up as anyone’s exclusive print.
Please note that we cannot use and produce prints related to the following:
(1) We will not mock up or produce prints related to political elements, such as national flags.
(2) We will not mock up or produce prints related to violence, war, or materials such as cigarettes, alcohol, weapons, and drugs.
(1) All the elements and shapes are identical or slightly changed includes change of color, shape, position, or any other slight modifications not mentioned here are considered to be similar.
(2) Elements and shapes are not identical and there are at least 3 other different parts. Those are not considered to be similar.
(3) Elements are similar, but shapes are different. There are at least 3 different parts from the other print that are not considered to be similar.
(4) Following prints are not consider to be exclusive to any retailer.
Fixed Pictogram：camouflage、pentagram、heart shape, etc.
More common elements not listed above, couldn’t be considered as exclusive to any retailer, we deserve the right to define common elements.
For retailers’ previous exclusive prints are copyright infringement, or retailers submit a fake proof, but we didn’t catch it, as soon as we receive the proof of copyright infringement of certain print either from the designers or our designer department, we will not produce that particular print for the retailer in order to avoid legal issues, at the same time we will inform the retailer about our decision and we will not take responsibilities for any loss that may cause. If the print has been producing, or on the way to retailer, we will try our best to consolidate the issue with the designers in order to reduce the loss for each party, we reserve the right to get compensation from the retailer.
We will check each photo fairly and carefully to make reasonable judgments in accordance with laws and rules, and decide whether exclusive production can be fulfilled.
SKU Of Exclusive Prints&Wholesale Price
(1) SKU with “A-” means exclusive prints.
For example, A-PDxxxP-P, means exclusive one size polyester pocket diaper.
(2) The wholesale price of all the exclusive prints is the same as the regular prints, except for the exclusive embroidery prints.
The wholesale price for each exclusive embroidery print is $1 higher than the regular embroidery print.
–Minimum Order Quantities
The MOQ varies according to different market conditions and transportation.
For the United States and Taiwan, the MOQ is 600 pieces.
For other counties and regions, the MOQ is 200 pieces.
All prices are listed in US dollars.
Products or goods purchased from Mama Koala only be sold at the manufacturer’s suggested retail price (MSRP). Permission for special sale events must be requested in writing to the Mama Koala Wholesale Team.
-How To Place An Order
We offer pre-orders that will start on the 1st and end on the 6th of each month. If this changes, you will be notified in advance. Please submit your order via our wholesale site at www.mamakoala.com. You must be a registered user to view this site. If you are interested in purchasing any in-stock diapers, please feel free to contact us at firstname.lastname@example.org. Please also note that once an order is placed, we will not accept any modifications or cancellations.
Shipping and tax costs are determined at the time of shipping. We will match optimal logistics based on your location.
Products will be shipped out from China,They are allowed to be trans-shipped by you. We can ship the products to your designated address.
Payment is usually made via Paypal. Bank transfers are only accepted for special situations. For pre-orders, 30% of the products value will be charged as a deposit when the order is placed. We will contact you for the final payment before we ship your products. (For new retailers, 70% deposit will be asked on your first pre-order.) If we do not receive the final payment before shipment, and are not informed in advance as to the reason. We then reserve the right to resell the products, and the deposit will be kept as a penalty.
-Shipping Errors/Damaged Goods
You must notify us of any shipping errors, damaged products, or products lost in transit within 3 days of receipt of the shipment. We will assist you to contact the logistics company to claim for the compensation, the compensation amount is based on the logistics company.
For packaging errors, a photo or video will be needed to clarify for a refund.
We offer a one year warranty that begins on the date of purchase. The warranty covers all components of our products including snaps, lining, hook & loop closures, and elastic and waterproofing. Leaks, sizing, fitting issues, repelling, staining, damage, or general wear and tear, the thread opening of the embroidery part are not included in the warranty. Customers can contact our Customer Relationship Management Team to deal with warranty issues directly. Our email address is email@example.com, or you may contact us at facebook.com/MamaKoalaClothDiaper.
Your shop name, address and website will be added to the stockists list on our website. We do regular social media posts and sharing to support our retailers. Please feel free to contact us if you have any publicity needs..
We are always happy to hear from you and welcome your comments, suggestions, and feedback. We always take your suggestions into serious consideration. Please let us know any of your suggestions, opinions or concerns at this time.
–Suspension Or Cancellation Of Wholesale Account
Mama Koala reserves the right to suspend or cancel your wholesale account in the following circumstances:
No orders have been placed for 3 consecutive months without informing us as to the reason.
You have failed to advise us of a change in your selling practices, locations, or any other material factor relevant to our wholesale approval process.
You have engaged in improper or prohibited trading practices including but not limited to: selling Mama Koala’s products from an unapproved outlet. Using Mama Koala’s images, logos or any other intellectual property in a manner inconsistent with our Terms and Conditions and rights as intellectual property holders.
You have failed to pay for orders or have attempted to cancel more than one order.
You have destroyed our, or any our retailer’s reputations by spreading false or improper information.
Contravention of any part of our Wholesale Terms and Conditions, or any other circumstance that has occurred that has rendered you unfit, or inappropriate by Mama Koala to be an authorized seller representing our brand.
Termination of the contract without any dispute, or before the process of reinstatement, retailer pays all money owed to Mama Koala, suspension can be reinstated and considered as an existing retailer, we reserve the right to define the term of suspension.
Placing an order confirms your acceptance of these terms and conditions and your agreement to be bound by them. We may at any time revise these terms and conditions by updating this posting. If the terms are amended, they will be immediately emailed to you. In the event of a violation of these terms and conditions, Mama Koala reserves the right to seek all remedies provided by law.